Bank One, formerly known as the First City Bank, has undergone a major re-branding exercise following the take-over of First City Bank by CIEL Investment Ltd (50%) and I&M Bank Limited (50%) in 2008.

Bank One's keen focus on customer needs and on building long-lasting relationships with its customers are the drivers of the Bank's success and growth. Its new products and services cater to the needs of its retail, corporate and investment banking customers and include transaction and deposit accounts, personal finance, trade finance, corporate finance and capital market services, as well as a host of other unique banking services.

Bank One operates with thirteen branches throughout the island and the objective is to increase this number in order to ensure that the business grows healthily. The Bank has a clientele base of over 50,000, serviced by a trained work-force in a fully computerized on-line I.T. environment. It has also got a good network of 14 ATMs in the country and is offering International Debit Card (Maestro/Cirrus).

With visionary leadership and trained work force, the bank is well-poised for a great leap forward in the coming years.

Our Mission
To help our clients achieve economic success.

Our Vision
In the next five years, Bank One will be amongst the Top 3 domestic banks, known for its service excellence.
We will also be a regional player to be reckoned with.

Our Core Values

          1.   Customer Centricity 

• The customer is at the centre of everything we do.       
• We love our customers because they are why we are in business.
• We treat our customers fairly.
• Do to the customer what we wish to be done to us.
• Deliver what the customer really wants.

          2.   Authenticity

• Maintain the highest standards of honesty with all stakeholders.
• Show a level of undisputed credibility.
• Display human passion in all our dealings.          
• Create an atmosphere conducive to openness where criticism is accepted and shared.
• Avoid any actual or perceived conflict of interest.
• Create a high level of trust.

         3.   Team Work

• We take advantage of different perspectives.
• We trust each other and recognize that we are all interdependent.
• Through collaboration, we create more value for our customers.
• We are NOT in competition with our colleagues.
• Our personal success depends on that of our colleague.
• We are capable of sharing information and know-how as well as work-load in a true family spirit.

        4.   Perspicacity

• We do not accept information or beliefs at face-value.
• We are prepared to challenge deeply-rooted assumptions and to explore new territory.     
• We take decisions as a team and welcome differences of opinion to arrive at a balanced judgement.
• We are alive to what is happening in our markets and anticipate events to reduce the risk of unpleasant surprises.

        5.   Competency 

• We acquire the desired knowledge, skills and attitudes that help us to serve our customers in the way they want us to.
• We continuously upgrade our capabilities to meet the constantly changing needs of the customer.
• We seek to acquire and adopt best practices from wherever they are.
• Our competency will be our key competitive advantage.

      6.   Immediacy

• We value our customers’ time and strive to deliver within the expected response time.
• We avoid procrastination and do not seek excuses.

      7.   Tolerance

• Our customers are diverse. Diversity in the Bank is desirable in order to meet the needs of our customers.
• We speak the language of the customer.